gUEST ROOM CANCELLATION POLICY

For Rooms Booked within a Group Room Block: Your payment information is collected at the time of your reservation, your balance due will be charged 1-2 weeks before check-in. Your reservation may be canceled at any time before the check-in date, if the cancellation is made after the balance has already been charged to your card, we can refund the room in full, minus the 5% processing fee. Each booking party does have a contracted room night minimum, please know that if your cancellation means they drop below their minimum, the group will be required to cover the cost of the cancellation. Please reach out to info@therainbowlodge.com for any questions or to request a cancellation.

For Single Room Bookings for our Public Events: Your full balance is due in full at the time of your reservation and is non-refundable. If you do wish to cancel your room reservation, we offer the option to relist your room to obtain a new booking. If we can fill your room for the event we will refund your room, minus the 5% processing fee. Please reach out to info@therainbowlodge.com for any questions or to request a cancellation.